SHOPPING INFORMATION

Return Policy

All Sales are Final with the exception of damaged goods. If your product arrives damaged, please take pictures of the damaged item immediately and send details with pictures to sales@runtz.farm within 2 business days of when product is received.

 

Refunds (if applicable)
Once your refund inquiry is received, we may require that the item be shipped back to us for inspection. We will send you an email to notify you that we have received your inquiry and/or returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@runtz.farm

Product Availability

Availability displayed on this Site guarantees product availability and or immediate shipment of these products. Runtz.farm reserves the right, without liability or prior notice, to discontinue, revise, cease to make available, and or cancel orders on these products.

Shipping

Orders are typically processed and shipped Monday – Saturday, excluding holidays. We only ship our products on those days. Orders Received after 2pm Pacific on Wednesday may not be shipping until the following Monday.
We only offer Discrete shipping at this time. We do offer expedited shipping. Depending on your location, delivery time will be 3-7 days.
For wholesale orders – smaller wholesale orders will also be sent discrete mail with 3-7 day delivery. Larger wholesale orders that can be shipped on a pallet can be sent via truck for US based customers.
We ship to all 50 US states, Canada, Mexico, United Kingdom, Europe and Austratia

Wholesale

We currently export to all 50 US states, Canada, Mexico, United Kingdom, Europe and Australia. We have an international export program for all included countries, and will be rolling out more international program soon.

 

For payment, we only accept wholesale orders via our selected method of payment, paid prior to shipping at this time. We are working on an ACH/Bank Transfer option coming soon.

 

When submitting a wholesale request, please send some proof of a business. We might also need a copy of your valid resale or business license.

Do we give out samples?

We do not give out samples.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Money is taken out of your bank account once we accept and confirm the payment.

What is wishlist?

Wish lists are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase. Offering wish lists is an effective way to reduce shopping cart abandonment and fulfill sales from customers who showed intent but didn’t end up purchasing.

What should I do if I receive a damaged or wrong product?

Please contact us at sales@runtz.farm immediately and forward us the pictures of the damaged products, to qualify for a refund.

Can I change or cancel my order?

Once your order has been shipped it can’t be canceled.

What is "package tracking" in my orders?

Package tracking helps you track the progress and know the current status of your order.